Incident Question & Answers


We've put together these answers to member questions to help you navigate your day-to-day finances while we restore our systems to normal. As we learn more, we will share more and update questions. 

Last update on (date).

General

  • What happened?
  • How is are we responding?
  • Why can't I access my account information in any way?

Data & Safety

  • Is my money safe and secure?
  • Is it still safe to use online banking and the mobile app?
  • How can I protect my information and money from fraudsters?

Balances & Transactions

  • Are balances affected?
  • Can I find out my balance or see last transactions?
  • Are transactions affected?
  • Will my Direct Deposit be deposited to my account?
  • Will ACH transfers clear?

Loans

  • Is BMI Federal Credit union reporting loans late to credit reporting agencies?
  • What about late fees?
  • If I  have a loan payment due. How do I make the payment?

Digital

  • Is online banking and the mobile app accessible?
  • Is Bill Pay working and sending payments?
  • Can I use peer - to - peer payment apps like Venmo, Zelle, and PayPal?

Checks

  • Will BMI FCU checks clear?
  • What if I pay my mortgage or rent with a personal check from BMI Federal Credit Union?
  • Can someone cash a new check I write from my BMI FCU account?
  • Can I deposit checks at a BMI FCU ATM or branch?
  • Can I cash checks at a BMI Federal Credit Union branch or ATM?
  • Are ATMs working?
  • How much money can I get at an ATM?
  • Is BMI FCU still doing card fraud monitoring?
  • What if a BMI Federal Credit Union is out of cash?
  • Why can't I see my balance on the ATM receipts?

Cards

  • What's the daily dollar limits for signature-based debit card transactions?
  • What's the daily dollar limits for signature-based credit card transactions?
  • What's the daily dollar limit for PIN-based card transactions?
  • How do I request a new card?
  • What type of card services (such as travel notes, blocking a stolen card, help with decline) can I get assistance with?

Branches & Calls 

  • Are your branches open?
  • Can I get cash at a branch?
  • Can I call a branch directly?
  • Can I make a payment at a branch ?
  • Is the Contact Center open?