Incident Update

CEO Updates

Date

Dear Valued Members, 

Thank you for our continued patience as we work diligently to address this incident.  Our priority remains our members - please know we are actively listening to you. 

I want to address the question many of you are asking about the date when systems will be up and operational with access to account information and online/mobile banking. We recognize this is critical information to get to you as soon as possible. Although we don't yet have a specific date to share with complete confidence, we are committed to sharing status updates along the way. Please visit our Questions and Answers to find answers to commonly asked questions.

As mentioned before, our infrastructure is stable, secure and we are making positive momentum daily towards our final goal: getting back to business. In addition, we are working around the clock to catch up, which includes processing transactions (e.g., recording ACH and check transactions to your account) and those recorded in-person at BMI Federal Credit Union branch. We expect to make 50% progress on this task by tomorrow and are expecting to be completely caught up by the end of the week. Once that happens, we will be able to confirm the date when you will be able to access your accounts. 

We don't take light the position our members are in and we are committed to communicating with our members as we have further updates to share. 

President/CEO

View our Service Update page for a full list of all available and unavailable services.

Service Update